House Rules
Phone and Contact Information
All residents are required to have telephone or e-mail accessibility and to provide REA with their work and home or mobile phone numbers and e-mail addresses upon move-in.
Please be sure to notify REA when these contact numbers change. You can update your contact information on our Occupant Information Sheet or you can send it to us via fax (619) 238-4353, or scanned and e-mailed to us at kreiganb@reassets.com. Even unlisted numbers must be provided to REA.
Water/Sewer Usage
We all share in the responsibility of water conservation and payment of corresponding water/sewer bills. You should contact us immediately if you notice any water waste on the property due to disrepair or abuse. Your water usage and conservation is considered an important part of being a responsible resident, maintaining a cohesive community by helping to better manage utility costs. You are also expected to cooperate with any reasonable conservation methods that are initiated by the governing Authorities or management.
Renters Insurance and Hold Harmless
We recommend that residents obtain renters insurance to protect them in the event of loss due to flooding, water damages, fire, smoke damage, earthquake, theft and vandalism, accidents from visitors, acts from nature, etc. Most insurance policies cover the property will not cover you or your possessions. The hold harmless clause states that you do not and will not hold the owner or their agent(s) responsible for any damages or injury.
Disturbances, Noise and Nuisance
All tenants, residents and guests are expected to conduct themselves in a way that will not offend or disturb the neighbors or passersby. Any activity that causes extreme or excessive repetitive noise, traffic or disturbance of any kind is cause for eviction. This includes loud, lewd music or vulgar or profane language. If music or other sound can be heard outside the perimeter of the premises leased, it is considered too loud. We want all residents to know that it is appropriate to call the police in order to maintain peace and quiet in your community.
San Diego Police Department: (619) 531-2000.
Grills & BBQ’s
Every three years, California cities update their building and fire safety codes. In 2007, the California Building Standards Commission adopted most of the rules from the International Fire Code. Part of those new codes included restrictions on the storage and use of barbecues at multifamily dwellings. Specifically, the rules are:
California Code of Regulations, Title 24, Part 9
Section 308.3.1 Open-flame cooking devices
Charcoal burners and other open-flame cooking devices shall not be operated on combustible balconies or within 10 feet (3048mm) of combustible construction.
Exceptions:
- One- and two-family dwellings
- Where buildings, balconies and decks are protected by an automatic sprinkler system
308.1.1 Liquefied-petroleum-gas-fueled Cooking Devices
LP-gas burners having an LP-gas container with a water capacity greater than 2.5 pounds [nominal 1 pound (0.454 kg) LP-gas capacity] shall not be located on combustible balconies or within 10 feet (3048 mm) of combustible construction.
Exceptions:
- One- and two-family dwellings
Parking/Vehicles
All vehicles shall be parked in designated and assigned spaces (garages, carports, parking space etc) or on the public street where allowed. You are not allowed to park on lawns, sidewalks, driveway entry ways and other areas not specifically designated for parking. All vehicles must be registered, licensed and operable at all times. No vehicle repair is allowed on-site at anytime. No oil/fluid stains are allowed on the garage floor, driveway, walkways or any other area on the property. If your vehicle leaks fluid, place a protective covering or pan under the vehicle to catch the leaks.
Guests
Any person or persons staying more than three weeks in a three-month period will be considered tenants, unless prior written permission (e-mail is okay) is obtained from REA. Only persons listed on your rental agreement have permission to occupy the premises. You will be responsible for the behavior of your guests. All portions of this agreement also apply to your guests.
Security
For your safety, the front common entrance door is locked for all common areas, and only residents and staff may have keys for this door. DO NOT RELEASE THE FRONT DOOR FOR ANYONE UNLESS YOU HAVE DETERMINED THEIR IDENTITY AND THAT THEY ARE COMING TO VISIT YOU. If you are in the common area lobby and a stranger is at the front door, do not open the door for them. All visitors should be allowed entrance by the person they are visiting.
We encourage all residents to report any unusual noises or occurrences to Management. We firmly believe that our security is only a good as each resident makes it.
All locks are re-keyed with each new resident. Keys are issued at the time of possession. Alterations or replacement of locks, installation of bolts, knockers or other attachments to the interior or exterior of doors requires prior written approval from REA. REA must have keys to each lock on the property. REA may gain access and re-key if at any time access is denied, and charge the cost to the tenant. Copies of the new keys will be available at the office during posted office hours. All keys and remotes are to be returned to REA upon vacating the premise.
Periodic Inspections
All apartments must be maintained in a clean and uncluttered condition to protect the health and safety of all residents. From time to time an inspection of your property may be necessary for insurance, mortgage or maintenance reasons or to conduct routine surveys of the condition of the property. You are required to allow access during reasonable business hours. If the date or time is in conflict to your schedule, contact our office to see if a change is possible.
Maintenance
You are expected to maintain the property and keep it in as good as condition a when you took possession. Only repairs required because of normal wear will be made by REA. You will be charged for repairs or cleaning work required caused by the tenant misuse, neglect or not following the proper cleaning or maintenance recommendations. You will not be charged for proven failed engineering.
Put all routine requests in writing via mail, fax or email. Be specific about the problem. Write clearly and legibly. If the repair needs a quicker response, please call our office at (619) 238-7325 ext. 31, or you may fax your requests to (619) 238-4353 or email REA at rentalrepair@reassets.com
When you call or fill out the service request, you need to let management know if it is permissible for maintenance to enter if you are not home. If you do not want maintenance to enter without someone being home you need to provide us with a convenient time during normal business hours to schedule repairs. In order to serve you better, our maintenance staff will make three attempts to contact you and arrange to complete your requested service. If we do not succeed in contacting you after three notification attempts, we will enter your apartment to perform the necessary maintenance. This procedure ensures that the work gets completed in a timely manner.
Emergencies
If the emergency involves a fire or similar life threatening emergency, please notify the proper 1st responders at:
- 911
- Then immediately contact your property manager or Text or call Kreigan at (619) 804-0115.
Emergency Maintenance
An emergency is defined as:
- Gas leak
- Fire
- No heat
- Major water leaks (roof, windows, etc)
- Overflowing plumbing fixtures, tubs, toilets or sinks
- Total electric failure (before calling in an electrical failure, first check your units individual circuit breakers)
If it is after hours or the weekend, please call (619) 804-0115. In most cases a return call will be generated within the hour. If there is water leaking, attempt to turn off the water by turning a water shut-off valve. Most sinks (under sink) and all toilets (under tank) have shut-off valves (Angle Stops) at their point of use.
If the toilet is plugged, do not flush. If you feel it may overflow, attempt to bail out the water to another drain or bath tub or mop up the spill.
If the refrigerator stops or is failing to keep cold, do not open the refrigerator door. Most refrigerators will maintain the food for up to 12 hours. Be prepared to transfer all frozen foods to a cooler, ice chest or neighbors refrigerator. Please make a list of all food.
You are responsible for stopping further damage from occurring. If possible, if there is a leak, follow maintenance emergency notes, stop the water source immediately by shutting off valves, faucets, etc. If the problem is electrical wait for the repairman to arrive after making contact with REA. REA will make any necessary repairs within a reasonable time. You will not be reimbursed for any unauthorized repairs you make without prior notification and approval.
All service requests are prioritized by category and completed by our maintenance staff.
Some examples of maintenance the resident is expected to do at your own expense:
- Replace HVAC supply diffuser filture
- Replace refrigerator water filters
- Replace light bulbs
- Replace batteries in smoke detectors every six months or as needed. (Please notify REA if smoke detector does not work properly.)
- Replace batteries in ceiling fan remote controls as needed.
- Clean microwave filters.
Examples of repairs management will make include:
- Repairs to heat/AC systems from normal use
- Repair hot water heaters from normal use
- Repair torn or damaged screens
- Repair leaks in roof, windows and doors
- Repair or replace any part of plumbing which fails from normal use
- Remove or repair broken electrical components and devices
Unauthorized Repairs
Please do not make any repairs or authorize any maintenance without written permission from REA. All repairs must be authorized by REA except maintenance item examples noted above by resident. Rent cannot be withheld because of needed repairs nor can the cost of needed repairs be deducted from rent.
Examples of repairs for which you will be held responsible:
Repairing any unusual damage or extraordinary wear on any of the floors, walls, ceilings, doors, trims, finished surface, window blinds and shades, disposals, toilets, drains, dishwasher, items caused by pets, animals, children, guests, smoking or any unusual or unreasonable use. Common area, damage to fences, entry slate, outside walls, shrubbery, trees or plantings, railing, porches and landings.
